Police improve efficiency under new response framework
The Queensland Police Service (QPS) has launched a new stream-lined system to enhance the way frontline officers serve and protect their communities.
As part of the QPS Service Delivery Redesign Project (SDRP), implemented on Monday, February 8, this new model supports efficient and effective policing by improving the way calls-for-service are managed through the introduction of updated response codes.
Developed under the framework SOLVE (Severity, Opportunity, Likelihood, Vulnerability and Expectation), the system assists police to prioritise requests based on the specific details of each incident.
Commissioner Katarina Carrol said the new model benefits Queenslanders by ensuring a more efficient response from frontline workers.
“Like any organisation we need to continually assess how we can operate more efficiently and effectively in the face of increasing demand, in a way that is manageable and sustainable into the future,” Commissioner Carroll said.
“Our focus will always be keeping Queensland communities safe, and this new framework will ultimately allow us to dedicate resources to where they are needed most.”
“By addressing demand on the frontline we will be able to enhance community safety through a greater focus on prevention and disruption of criminal activity,” Commissioner Carroll said.
Previously, calls-to-service have been assigned priority codes 1 to 4.
Organisation Capability Command Assistant Commissioner Cameron Harsley said under the new framework, codes 1 to 4 were reviewed and a Code 5 was introduced.
“This will enable better triaging of calls and potentially a different way of responding to non-urgent job codes so that we can still deliver a service but through more efficient use of resources.”
“We recognised that in many instances we had officers from different teams attending one scene, which in some circumstances made it challenging to allocate our resources where they were needed most,” Assistant Commissioner Harsley said.
“This new framework will allow for our police to help more Queenslanders anywhere, anytime.”
“For example, rather than potentially having officers from general duties, scenes of crime and detectives from the Criminal Investigation Branch follow up on a reported break and enter, we will streamline our response so multiple officers are not doubling up on any one particular job.”
The SOLVE framework is one element of the SDRP, with other strategic initiatives rolling out across the state throughout 2021.
The SDRP is the cornerstone project which delivers on the findings of the Greenfield Review, an independent strategic review initiated in 2019.
